Log in to access members-only content

Work Package Two

Engaging EV Users in Smart Charging and Energy Services

The work package should consider the education, enablement and engagement of EV users to participate in smart charging. The technical aspects of smart charging will be considered in Work Package 3. Work Package 2 will aim to provide a perspective on the following:

  • How best to deliver consumer engagement with smart charging
  • Adapting the energy system to engage EV users and the opportunities that might arise from this.


Working Definitions:

  • Smart charging refers to shifting demand and procuring flexibility (including V2G) in response to a signal such as price.

Specific Questions

Work Package 2 should consider the following specific questions:

  1. How can the EV user be engaged to maximise the benefits and minimise the negative impact on the electricity system of the growth in EVs (e.g. through mechanisms that utilise price signals for shifting demand or procuring flexibility, including V2G) in the short, medium and longer term?

    i. What does a good end-user experience look like?
    ii. What is the most effective way of educating consumers about EV smart charging and who would be the best at doing this? How do we reduce the amount of technical knowledge needed by the consumer to participate in smart charging?
    iii. Could the ‘green credentials’ of smart charging (i.e. charging at times when more generation is from renewables) be similarly powerful to the consumer as price signals? If so, how can this be best utilised?
  2. What happens if not enough EV users participate in smart charging? Should it ever be made mandatory or are there other options?
  3. How much do consumers need to be protected from being locked-in to specific companies or products (e.g. do we need to require that chargepoints can switch operator companies)?
  4. What are the roles and responsibilities of parties involved in the installation and operation of smart EV chargepoints and services, particularly in relation to the consumer (e.g. data breach)?
  5. What are the potential benefits or disadvantages to the EV user of using the smart meter infrastructure as the communications system for smart chargers?
  6. How will depot based fleets, dispersed fleets and owner operators of EVs differ in their engagement with smart charging?
  7. What other consumer benefits could or should be built into smart charging? V2G would be one, but are there others?